Contact us 📞
How do I contact AliExpress Spain?
You can reach us three ways: the contact form on this page, email, and our deals groups. We reply to every message within 24-48 hours on business days. Our team helps with choosing products, tracking orders, opening a dispute with a seller, and customs and VAT questions.
Ways to reach us
Pick whichever channel suits you
Fast response
Within 24-48 hours
Professional support
Experienced team
Privacy guaranteed
Secure information
Every message reaches a real person - not a bot. We're a Spain-based team that knows AliExpress shopping, shipping to Spain and EU customs inside out, and we're happy to help at every step.
Send us a message
Fill out the form and we'll get back to you soon
What can we help with?
These are the topics we know best
Pre-purchase advice
Help choosing a product, comparing prices and spotting a trusted seller
Orders & returns support
Help with tracking, opening a dispute and refunds
Recommendations & deals
The best-value products, coupons and hot deals
Shipping & customs
Delivery times, package tracking and customs/VAT questions
Frequently asked questions 💡
Answers to the most common questions
❓How do I buy on AliExpress?
Check out our detailed buying guide on the "How to buy" page - there you'll find all the information you need, including detailed explanations about payment, shipping and order tracking.
💰How do I use coupons?
Our coupons are updated regularly. Visit the "Articles" page to find the most up-to-date coupons with detailed usage instructions.
📦How long does shipping take?
Shipping times vary depending on the shipping method you chose:
- •Standard shipping: 2-4 weeks
- •Express shipping: 1-2 weeks
- •Priority shipping: 3-7 days
🛡️Is shopping on AliExpress safe?
Yes! AliExpress is a secure platform with built-in buyer protection. All payments are encrypted, and you can open a dispute if a product doesn't arrive or doesn't match the description.
💸Will I have to pay customs or VAT?
It depends on the order value and your country's rules. Many orders arrive with no extra charge, but larger orders may be subject to local VAT or customs fees. Check your country's current import rules before a large order.
💳Which payment methods are accepted?
AliExpress accepts credit cards (Visa, Mastercard), PayPal, Apple Pay, Google Pay and more. Payment is processed securely and encrypted on the AliExpress site.
🔄How do I make a return or get a refund?
If an item never arrives, is faulty or doesn't match the description, open a dispute on the order page within the Buyer Protection window. In most cases you'll get a full or partial refund, and we're happy to guide you through it.
Didn't find the answer?
We're here to help! Send us a message and we'll get back to you soon.
Fill out the formContact AliExpress Spain - we're here for you
AliExpress Spain is your leading destination for finding quality, affordable products on AliExpress. We're here to help you shop smart, safe and economically.
Why contact us? We provide professional support on topics such as:
- Help choosing products and comparing prices
- Up-to-date coupons and discounts
- Detailed guides for buying on AliExpress
- Troubleshooting and technical support
- General questions about products and sellers
Availability: We respond to all inquiries within 24-48 business hours. Fill out the form above or email us directly, and we'll be happy to assist you.