Why does chollazoexpress.com care about accessibility and equality?
chollazoexpress.com treats site accessibility as a core value because every person has a full and equal right to browse, read and use our information about AliExpress orders, deals and shopping tips. We invest ongoing effort to make the site convenient for as many people as possible, including people with disabilities, out of commitment to equal opportunity and human dignity.
Making the site accessible stems from our understanding that comfortable, respectful browsing is an inseparable part of the user experience we want to provide you. We continue to learn, test and improve the site on an ongoing basis, so that content added in the future will also remain accessible and usable for you.
What accessibility standards and laws does the site comply with?
The site works to comply with Royal Decree 1112/2018 (transposing EU Directive 2016/2102) and Law 11/2023, which transposes the European Accessibility Act (Directive (EU) 2019/882) into Spanish law. We also strive to meet the harmonized European standard EN 301549 and the international WCAG 2.1 Level AA guidelines for accessible websites.
Within this framework, we strive to meet the harmonized European standard EN 301549, which sets accessibility requirements for ICT products and services, as well as the international WCAG 2.1 Level AA guidelines. These guidelines are a widely accepted global standard for making websites accessible, focusing on four core principles: content that is Perceivable, Operable, Understandable and technologically Robust.
It is important for us to note that accessibility is not a one-time task but an ongoing process. Whenever we identify gaps, we work to fix them and update the site in line with technological developments and the feedback we receive from our users.
What accessibility features has the site implemented?
The site has implemented a range of technical and design measures to make browsing convenient and clear, including a semantic heading structure, alternative text for meaningful images, full keyboard navigation with visible focus, proper color contrast between text and background, responsive mobile design, and readable, clear text using simple language. These make browsing AliExpress content easier for everyone.
- Semantic heading structure: The pages are built with an organized heading hierarchy (H1, H2, H3 and so on), allowing convenient navigation with screen readers and quick understanding of the content structure.
- Alternative text for images: We add alternative text descriptions (alt) to meaningful images, so that users of assistive technologies receive information about the image content.
- Full keyboard navigation and visible focus: The site can be navigated using keyboard keys alone, without the need for a mouse, with the focus area highlighted visually so you always know where you are.
- Proper color contrast: We maintain an appropriate contrast ratio between text and background, to make reading easier also for people with visual impairments.
- Responsive mobile design: The site is adapted for browsing on a variety of screens and sizes, including mobile phones and tablets, so the content remains readable and usable on any device.
- Readable and clear text: We use clear fonts, comfortable text sizes and simple, understandable language to make the content easier to grasp.
Please note that the site does not include a floating accessibility menu or an external accessibility widget. Accessibility is achieved through the proper and accessible construction of the site's own pages in accordance with the principles described above.
Is external and third-party content on the site accessible?
External content is not under our control, so we cannot guarantee its full accessibility. Our site includes outgoing links to the AliExpress site itself and to various social networks, all managed by third parties. When you move to an external site, that party's accessibility and usage policies apply instead of ours.
We make every effort to make the content under our responsibility accessible, but we cannot guarantee that the AliExpress site, the social networks or other external components will be fully accessible in accordance with Spanish and international standards. When you move to an external site, that party's accessibility and usage policies apply.
If you encountered an accessibility difficulty in one of the external services we link to, we recommend contacting that party directly, and we would also appreciate it if you let us know so that we can consider alternatives or ways to assist.
Are there parts of the site that are not yet fully accessible?
Yes, certain parts of the site may not yet be fully accessible, which can stem from newly added content, complex technical components, or content embedded from external sources. We see this as a challenge we are continually working to reduce, and we commit to reviewing the site, fixing discovered flaws and implementing improvements over time.
We are committed to continuing the improvement process: we review the site from time to time, fix flaws that are discovered, and implement improvements in line with the latest guidelines and the feedback received from users. If you encountered an area or component on the site that is not accessible to you, we would be very glad to hear from you - every comment helps us improve the browsing experience for all users.
How do I contact the accessibility coordinator to report a problem?
You can contact us about accessibility issues by email at info@chollazoexpress.com or by filling out the form on the "Contact Us" page detailing your inquiry. We will make every effort to handle each inquiry quickly, seriously and respectfully, whether it is a problem, a suggestion for improvement, or a request for information in an accessible format.
You can contact us regarding accessibility issues through the following channels:
- Email: You can send a message to info@chollazoexpress.com.
- Contact form: You can fill out the form on the "Contact Us" page of the site and detail the nature of your inquiry.
So that we can handle your inquiry efficiently, we would appreciate it if you include the following details in your message: a description of the problem you encountered, the address of the page where the issue occurred, the type of browser and device you used, and return contact details. The more detailed the information, the faster and more accurately we can examine and address the matter.
We view the site's accessibility as an inseparable part of our service and values, and we are committed to continuing our efforts so that browsing information about AliExpress will be open, convenient and equal for everyone.
Last updated: June 2026